CHIEF OPERATING OFFICER
CHIEF OPERATING OFFICER
DENVER, CO OR BOSTON, MA
The Phoenix is a 501(c)(3) non-profit organization which offers a free sober active community to individuals who have suffered from a substance use disorder choose a sober life. Since 2006, our free sober active community has inspired more than 26,000 people across America to believe that they have the strength to rise from the ashes of addiction through the support of those who are walking that very same path. Beyond overcoming the physical, mental and spiritual challenges of recovery, we know that the hardest part can be breaking away from the people and places that surrounded one during addiction. Whether it is finding new friends at home or starting over in a new city, this critical phase of recovery can leave people isolated when they are most in need of connection.
The Phoenix harnesses the transformative power of community to give people in recovery the support they so desperately need. Using a peer support model, we help members heal and rebuild their lives while also striving to eliminate stigma around recovery. Activities offered include CrossFit, climbing, hiking, boxing, running, yoga, road & mountain biking, and strength training. Through traditional fundraising strategies and revenue ventures, The Phoenix is able to provide free programs for anyone with at least 48 hours of continuous sobriety. The Phoenix currently operates in 33 communities across 22 states and is planning for significant continued growth.
For more information on The Phoenix, please visit https://thephoenix.org/. The Phoenix celebrates the diversity of our communities and we seek to build a team that reflects that diversity. We welcome and encourage all qualified applicants who share that same vision, as we want to engage all those who can contribute to our work and this mission. The Phoenix encourages individuals of all ethnic, racial, and socioeconomic backgrounds to apply for this position and we do not discriminate on any basis prohibited by applicable law.
It's an exciting time at The Phoenix as we are in the midst of major growth and expansion. As we've replicated our program in multiple new cities and grown existing programs to serve larger numbers of participants, we've recognized the need to devote greater attention to and invest additional resources in our central functions to ensure that our infrastructure can support and service the growing needs of our program.
As part of this investment, we're seeking an experienced, dynamic, and forward-thinking Chief Operating Officer (COO) to develop a sustainable and scalable vision for operational excellence at The Phoenix, lead the operations, human capital, legal, and IT functions, and work across the organization to address critical and complex challenges in order to ensure greater organizational effectiveness. Reporting to the Executive Director, the COO will serve as a core member of the Leadership Team and ideally will be based in either our Denver or Boston office.
Responsibilities of the COO will include, but are not limited to:
- Set the overall vision and determine strategic priorities for the operations, legal, IT, and people management functions, ensuring that they are in alignment with The Phoenix's overall strategic plan and integrated to enable effective and efficient use of resources as well as support team member performance
- As a member of the leadership team and as a manager, serve as a strategic advisor and functional expert on all strategic and operational matters
- Develop operational policies and processes and ensure that The Phoenix staff are in compliance with all federal, state, and local laws and regulations, proactively coordinating risk management in fiscal, business, programming and people operations
- Maintain productive relationships and communication channels across chapters
- Integrate systems, processes, and standards across the organization
- Foster an environment in which cross-functional staff work together on operational initiatives and projects in a manner that encourages learning, partnership, and innovation
- Hire, develop, evaluate, and retain a high-performing, effective, and diverse team that embodies the values of The Phoenix
As the incoming Chief Operating Officer, you will possess many, though perhaps not all, of the following characteristics and qualifications:
- High energy and commitment to The Phoenix's mission
- Entrepreneurial spirit, humility, and integrity
- A track record of success leading growing organizations to achieve operational excellence; strong operational experience with a deep affinity for shaping organizational culture and recognition of the ways in which efficient operational systems support growth while ensuring impact
- Demonstrated ability to lead, motivate, and develop high-performing and diverse teams who deliver on ambitious goals and benchmarks
- Deep commitment to innovation and a strong sense of how to use technology, data, and systems to improve service and efficiency, reduce costs, drive data-informed decision-making, and enhance employee experience
- Demonstrated success developing and monitoring systems to support rapid growth that involve high levels of collaboration
- Exceptional listening, trust-building and interpersonal skills with ability to influence, engage, and build relationships with a wide range of stakeholders on complex matters
- Ability to provide teams with a clear sense of direction under tight timelines, especially in times of change
- Experience with organizational, strategy, and budget development, with the capacity to allocate resources strategically
- Proactive attitude, future-focused thinking, and ability to achieve in a fast-paced environment
- A personal connection to recovery is preferred, but not required
COMPENSATION & BENEFITS
The Phoenix provides competitive compensation and a generous benefits package.
The Phoenix has partnered Koya Leadership Partners to help in this hire. Please submit a compelling cover letter and resume to Scott Strode, Executive Director, here.
ABOUT KOYA LEADERSHIP PARTNERS
Koya Leadership Partners is a retained executive search and human capital consulting firm that partners exclusively with mission-driven clients, institutions of higher education and social enterprises. We deliver measurable results, finding exceptionally talented people who truly fit the unique culture of our clients and ensuring they have the strategies to support them. For more information about Koya Leadership Partners, visit www.koyapartners.com.