Customer Insights Senior Analyst

Patagonia Inc.

The Customer Insights & Innovation Team works to deepen our understanding of the Patagonia customer, drive business decisions using customer feedback & insights, and lead innovative approaches that enable Patagonia to more effectively engage and inspire the outdoors community. We are looking for a team member with strong analytical, problem solving, and stakeholder management skills who is excited to be a part of an evolving team that has a large impact across functions inside Patagonia. Our ideal team member is committed to personifying our mission in their day-to-day responsibilities.

What You’ll Do

  • Develop a deep understanding of Patagonia customers using both quantitative and qualitative methods, and working with a variety of data (e.g., transactional, behavioral, demographic, survey, Voice of the Customer)
  • Solve customer-focused business problems through gathering and analyzing data, developing and testing hypotheses, and developing and communicating recommendations
  • Lead cross-functional initiatives to identify, prioritize and operationalize customer experience improvements and/or new experiences
  • Lead and evolve our existing Voice of the Customer program to support key Retail, Customer Service, Product, and Brand partners
  • Scope problems and develop solutions in a creative and collaborative way
  • Prioritize competing projects to remain focused on execution and delivering results
  • Support and coach members of the Customer Insights team

Who You Are

  • Deeply passionate and committed to saving our home planet
  • Practiced in using data and analyses to solve problems
  • Strengths in organizational, communication, and interpersonal skills with the ability to communicate complex ideas effectively
  • Thrives in an environment with a high level of autonomy
  • Skilled at dealing with ambiguity; demonstrates flexibility in a changing work environment
  • Interest in retail and the outdoor industry

Experience You Bring

  • Bachelor’s degree in a STEM or related field
  • 3-5 years’ experience in a Consulting, Business Operations or Design role
  • Exceptional analytical and quantitative problem-solving skills
  • Advanced Microsoft Excel, PowerPoint, and Word capabilities
  • Customer research experience such as survey development, journey mapping, or persona development preferred
  • Familiarity with data management and visualization systems such as Power BI, Tableau, or similar preferred

Job URL: 
https://www.patagonia.com/careers/?jobid=JOB_POSTING-3-4175

Opportunity type

Full-time

Experience

Experienced (Non-manager)

Job function

  • Research/Data Analysis
  • Strategy

Areas of impact

  • Private Sector