Senior Communications Strategist, Community Relations (Remote: Worldwide)

Wikimedia Foundation

Location: This is a remote position. We encourage and welcome applicants from all regions of the world.



The Wikimedia Foundation is seeking a Senior Communications Strategist to join its Community Relations team, which supports communications between the Wikimedia Foundation staff and Wikimedia stakeholders including its community of volunteers. This position will play an essential role in advancing the Wikimedia movement’s vision to create a world in which every human being can freely share in the sum of all knowledge.

In this role, you will be responsible for leading and driving the development of strategic communications to keep Wikimedia’s global communities informed and engaged across languages and regions, as well as keeping the Foundation informed and engaged on what our communities desire. You will be a thought leader and guide us in  how, when and where to communicate with our communities, contributing to the department goal of advancing common understanding, smooth collaboration and results. 

You will establish processes to gather and promote community news and updates, and protocols to receive and respond in a timely manner to community feedback. You will join the team that is building Wikimedia Space, a new platform for community support and collaboration. You will work closely with every team in the Community Engagement and Communications departments.

You are responsible for:

Designing and implementing a flexible and sound communications strategy to support the Community Engagement (CE) department in its work of support, inform and engage with the Wikimedia movement. 
Creating and communicating a narrative which demonstrates to WIkimedia communities around the world how CE programs and activities support and assist their aspirations, goals and needs.
Defining and managing a timeline/calendar of CE announcements and campaigns together with the Communications department, taking into consideration planned events, launches and activities by communities, the Foundation and our partners.
Advising and guiding the Community Relations Specialists in drafting and issuing community announcements, campaigns and conversations that they handle.
Drafting of announcements or responses, engaging in public conversations, and directly supporting Foundation executives in their community communications, particularly where these are of strong strategic importance.  
Designing, establishing, and overseeing collaborative processes and protocols with the Community Relations team that engage directly with communities to select and promote their news and to receive and respond to their feedback on a range of issues, including the prevention and handling of potential conflicts.
Providing communication guidelines and training to community-facing Foundation staff, in collaboration with the Communications department.
Advise, alert and create appropriate high level messaging for the Community Engagement Chief and other CE/Wikimedia Foundation executives, including the CEO, on issues of importance that require senior attention and swift responses.
Defining communication goals for the Community Engagement department and setting up mechanisms to measure success against these goals.
Achieve all of the above with the support of a virtual team of communications and community relations specialists at the Foundation that you will facilitate.

Skills and Experience:

Professional experience in a strategic role in the communications field, such as in journalism, community management or similar.
Professional experience in a news editor or curator role, selecting topics to be developed and promoted.
Excellent written English and professional proficiency in another major language, such as Arabic, French, or an Indic language.
Experience working on communications issues that address audiences in different parts of the world.
Experience working with multilingual and multicultural online communities.
Proficient use of online publishing tools (for example: text editor, wiki, blog, forum).
Proficient use of online collaboration tools (for example: email, chat, video conference, task management system, CRM).
Good understanding of online media, social media and Internet trends across all world regions.
Outstanding organizational and interpersonal communication skills, with an ability to communicate with key stakeholders in styles ranging from precisely detailed to clear and simple, depending on context.

Qualities that are important to us:

Self-organization, efficiency and ability to meet deadlines.
Curiosity, flexibility, and ability to learn quickly.
Ability to work remotely in a self-guided and collaborative environment.
Natural inclination for team collaboration and for helping colleagues succeed.
Personal motivation to promote diversity, equity and inclusion.
Calm and constructive approach to public discussion, ambiguity and criticism.

Additionally, we’d love it if you have:

Minimum professional proficiency in languages other than those identified above.
Experience with multiple types of media, like video/tv or radio/podcast.
Experience in program management, setting program goals and success metrics.
Experience in facilitation, mediation or conflict resolution.
Experience working with volunteers.
Experience editing Wikipedia or contributing to other Wikimedia projects.
Demonstrable motivation to promote free education and free knowledge.

The Wikimedia Foundation is... 

...the nonprofit organization that hosts and operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge, free of interference. We host the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive financial support from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.

The Wikimedia Foundation is an equal opportunity employer, and we encourage people with a diverse range of backgrounds to apply.

U.S. Benefits & Perks*

Fully paid medical, dental and vision coverage for employees and their eligible families (yes, fully paid premiums!)
The Wellness Program provides reimbursement for mind, body and soul activities such as fitness memberships, baby sitting, continuing education and much more
The 401(k) retirement plan offers matched contributions at 4% of annual salary
Flexible and generous time off - vacation, sick and volunteer days, plus 19 paid holidays - including the last week of the year.
Family friendly! 100% paid new parent leave for seven weeks plus an additional five weeks for pregnancy, flexible options to phase back in after leave, fully equipped lactation room.
For those emergency moments - long and short term disability, life insurance (2x salary) and an employee assistance program
Pre-tax savings plans for health care, child care, elder care, public transportation and parking expenses
Telecommuting and flexible work schedules available
Appropriate fuel for thinking and coding (aka, a pantry full of treats) and monthly massages to help staff relax
Great colleagues - diverse staff and contractors speaking dozens of languages from around the world, fantastic intellectual discourse, mission-driven and intensely passionate people

*Eligible international workers' benefits are specific to their location and dependent on their employer of record

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